Showing posts with label nairobi. Show all posts
Showing posts with label nairobi. Show all posts

Saturday, 22 October 2011

On QR Codes - The future is here

 
Friends –



I am seriously impressed with QR Code technology. QR codes are sets of black and white pixels, typically measuring 1.5 cm by 1.5 cm, which can hold lots of rich data. They're similar to barcodes, which hold only numeric data, more specifically a set of 11 digits, which can be used to identify any product in the world. In fact, the Universal Product Code, which maps the numeric data represented by barcodes onto product information that can be used for example by supermarkets, was developed by McKinsey & Company, who were hired by the US National Association of Food Chains (NAFC) back in the 1970s.



30 to 40 years later, we are taking the next big leap in technology. Compared to barcodes, QR codes can hold thousands of rich alphanumeric, even Kanji (Japanese script) characters. They hold enormous potential for condensifying, standardizing and ultimately simplifying data capture across multiple types of interactions - business to business (B2B), business to consumer (B2C) and consumer to consumer (C2C). Originally developed as a B2B tool for supply chains and production lines, I have personally seen QR codes in action now on three different fronts, and that too sitting here in Nairobi (I guess that's why they call it Silicon Savannah).



One very obvious use is to very quickly and easily digitize a long, complicated, tedious and/or seemingly meaningless analogue text string. For example, some commercial advertisements in the Economist now contain QR codes, which are links to long and complicated URLs. You like something you saw in the magazine - instead of typing in the URL, which might be a tedious task, simply scan the QR code and go straight to the product website. Up to 4,000 characters can be stored in that tiny 1.5 cm by 1.5 cm space. QR codes are now being placed on flyers, pamphlets, brochures, business cards - or anywhere one might want to place or replace a URL.



At our Juhudi regional managers' meeting recently, we used QR codes to simplify the process of installing a new smartphone application, which we have developed and are rolling out to streamline some of Juhudi's operations. As we were training our regional managers to install this new application, we felt like agents from the future, in some sort of sci-fi movie - and even though in this particular case, even a long complicated text URL sent by e-mail might have worked (the tedious stuff needed to be digitized only once, and then could be shared easily in simple digital text format), not all our regional managers access their e-mail on their phones (which someone should seriously train them to do). Setting up mobile e-mail access for those who don't already have it would have been quite complicated (would have brought up issues of passwords, privacy, etc.), so the QR codes simplified our lives.



Finally, a friend here in Nairobi has co-founded NikoHapa, a mobile based loyalty tracking and social networking program for retail outlets and retail customers. It's similar to Subway stamps, from back in the day. You received a stamp for each visit to Subway, which you could paste onto a card. Once all 10 stamps on the card were complete, you could turn the card in to receive a free foot-long sandwich. I also recall from back in the day that some Subway outlets had discontinued the scheme due to rampant forgery and fraud. A friend of mine, who became very loyal to Subway because of the scheme (legend has it that he didn't eat anywhere else), was not very happy when he found out that his 7 or so left over stamps were no longer in use. Just overnight, loyalty turned into a massive boycott.



NikoHapa is fully digitized and linked to a phone account, which presumably helps prevent or minimize fraud - but there is also a social networking element to it, which cuts across multiple chains and outlets - your friends can see all the places you have visited (or 'stamps' that you have collected). What's more is that NikoHapa uses QR code stickers as 'stamps' to simplify the process of capturing a visit. There's also an SMS alternative, where one has to type in a code and send it across to a short-code number - obviously much more tedious. So I wonder if many NikoHapa users are using the QR coded stickers. As the use of smartphones becomes more widespread and people familiarize themselves with these codes, everyone should be using them and SMS should become redundant.



So if you have an Android smartphone, download the free application called "Barcode Scanner" and get started. Find a QR code - any QR code. Scan it in. Experience the ease and simplicity of the process. The joy as green dots appear on the screen, showing successful capture. Prepare yourself for the future.



In case you're unable to find a QR code, here's the QR code for the Mambo Jambo Salama URL:

Sunday, 28 August 2011

Tough decisions - Idealism in the face of a down-spiral

Readers – Two reasons why I haven’t blogged for some time now:

i)                    I have expended a good portion of my blogging time, energy and creativity writing for the Juhudi internal blog. My post received three “Sawa Kipisas” (the highest possible rating), just as high as the other serious posts on that blog. OK … I must admit though – one of those was from me for myself … but still, far exceeding my expectations. Corporate blogging or memo writing is new ground for me – hard to balance “folksy” story telling with “top down” vision and direction setting, especially when one is trying to influence change in a relatively flat and open culture (which I like).

ii)                   These are tumultuous times – I am travelling back home (to Islamabad from Nairobi), literally writing out of the Emirates Business class lounge at the Dubai International Airport. Life decisions (about how I spend the next 12 months) absolutely have to be made now. MBA applications need to be taken very seriously. Nairobi has emptied out after the summer, and there are too many missing people and too much nostalgia to make that city a happy place or situation to have just been in or think about going back to.

Plus, on my way out of Nairobi, Kenyan Immigration tried to arrest me again (third time now). I dealt with them with a bit of a flippant and carefree attitude. I just didn’t have the patience to deal with them as I did, or at least tried to, with the very first folks at Nyayo House (please read my very first post on this blog – the one which started it all). Still, whatever was left of my patience and of my soft skills prevailed, and I got out of the situation with just a few pleasant arguments.

Back in Dubai, albeit only at the airport, I am realizing that my love and admiration for the city is not “significant”. Looking out at the skyline as we were landing at night, I felt that the city was familiar, but I did not feel very connected to it (even though I have been defending and promoting it quite a bit – The contrarian that I am, I like countering stereotypical perspectives on Dubai). I will be making a proper stopover here in two weeks, on my way back to Nairobi, but I suspect that it will be more about the people I have left behind, rather than the city or the sights. The fact that the WiFi password at the Emirates Business Class Lounge is “FLYEKA380”, speaks to the obvious grandeur it aspires to. For me personally, this part of its culture is a bit of a turn-off. The “tourism video” Emirates displayed as we were landing showed this grandeur and decadence. But the “organic” beauty of Nairobi feels so much more like home – the church spires, the dark and heavy smoke from the busses, and the narrow roads with their age old trees. Still, there’s the fact that this is the only place close to home, with some form of stability and professional opportunity. Home is very fast failing as a state – I wonder if it will be safe at all to return to in a few years.

And this bring me to my final point – A good part of the reason why I am travelling back home is to find some kind of courage and inspiration, and to do some hard due diligence, on starting a social enterprise – more specifically a Microfinance Institution with a kick-ass model. If the right people are excited, and one or two tangible pieces of the model can be put in place (e.g. livestock insurance), it’s a go. I have the story line, a bit of the professional credentials and experience, and even much of the start-up capital. But, how am I supposed to feel upbeat about this when the front page headline on “The Gulf Today”, the newspaper I involuntarily received on the plane reads – “26 Pak soldiers die”? As the story goes, a bunch of militants crossed over the Durand line (the “artificial” border between Afghanistan and Pakistan carved out by the British) into a part of Pakistan today, which had previously seen relatively little conflict. They attacked a set of army and police and check-posts, killing 26 Pakistan Army soldiers and 10 police personnel. Surprise … They have ravaged 36 families. Kids who are orphaned – who will never see their fathers again. Fathers and mothers, who will have to live through the day they will have to bury their own sons. And an apathetic local news audience (populace), tired of seeing this for the past 5 years or so – I read somewhere recently that Pakistanis don’t take terrorism that seriously anymore and only perceive it to be the 4th most important issue in the country (after corruption, poor governance and inflation).

This raises the question as to whether this is the kind of place I wish to spend the next two weeks in, let alone one to three years. I am seriously upset and I seem to be a minority in being seriously upset. I am trying to swim against the tide. I fully anticipate that religious rituals this Eid will include a mullah spewing out some serious hatred (this happened last year at Eid Al Fitr in the local mosque close to my parents’ home), and that no one will be unfazed by this. But I have come off the plane after watching “Invictus”, hence the confusion. I need to draw inspiration from the actions of Mandela, which helped so radically alter the course of post-apartheid South Africa. Is there hope still? Is this at least worth a few years of personal investment? Let’s fly into Islamabad with an open mind. Let’s leave the decision open still. Happy Eid everybody!

Thursday, 21 July 2011

Our Smallest Enemies

Nairobi’s weather is absolutely perfect. In 1899, as the British were building the railway from Mombasa on the South Eastern coast, to Kampala in the North West (the capital of modern day Uganda), they came across this idyllic spot on a slightly elevated swamp, roughly 2,000 meters above sea level, and almost half way between the two cities. They decided to build a supply depot here. The early settlers enjoyed the scenery and the weather and started building out a city, which became so popular, so quickly, that within just 6 years of its founding, it replaced Mombasa as the capital of the British protectorate.

Day time temperatures in Nairobi range from the comfortable early 20’s to the nicely warm mid 20’s (in degrees Celsius, of course!). Nights can range from the nicely cool teens to the comfortable early 20’s. Most days are partly cloudy, my personal favorite out of all possible weather conditions. The equatorial sun rises and sets at a consistent time through the year. When it’s not hidden by cloud cover, it stings, but only just a little bit. Days such as this morning, were absolutely perfect. I enjoyed a game of tennis, with a slight chill in the air, mostly under cloud cover, but with a bit of direct sunshine every now and then.

Some call it the “only air-conditioned capital in the world”. This is so true that my plan to control global warming involves deporting everyone out of the Arabian Gulf, and forcing them to resettle here. The GCC Arab states have the highest per capita carbon footprint in the world, driven mostly by heavily subsidized hydro-carbon generated electricity used to power heavy duty air-conditioning units present everywhere from the public transport system to all the other white elephants which have been built out there (e.g. “The largest mall in the world”, where the air-conditioning plant is the size of a small power station – it alone is probably larger than the second largest mall in the world). The UAE’s per capita carbon footprint is twice even that of the United States, notorious for its gas guzzling SUVs, and large heating footprint. And the UAE’s per capita footprint is over a hundred times that of Kenya (see Exhibit A).

There is a slight problem, however. Whilst we may like this climate a lot, there is also a tiny flying insect which really seems to enjoy it out here. Yes, this climate is absolutely perfect for mosquitos to live and breed. In highly developed temperate regions, mosquitos have been eliminated altogether through DDT, other pesticides and also other methods of eradication. In less developed temperate regions like the sub-continent, they only have a small window in Spring & Autumn within which to live. I may have a short memory, but I cannot recall mosquitos being this serious a problem anywhere else that I have lived. In Nairobi, they are an extremely serious problem seemingly thriving almost all year round.

We are having to make quite an effort to fight off these blood sucking parasites. I have bought vaporizers, sprays, ointments, coils, matches, malaria pills and am considering buying electrical tennis rackets and all kinds of other gadgets to defeat them. I have even downloaded an application for my Andriod smart phone which emits a frequency, supposedly to annoy them, but which does not seem to have any impact. It does however, very quickly drain my battery, and seems to annoy me a lot (young ones, such as myself, can still hear low frequencies). My pre-sleep rituals are elaborate. I burn half a coil, and spray “Mortein Doom” across my room, closing the windows and suffocating myself for the next few hours. The weekly malaria pills I have been taking for almost 3 months now have turned out to be especially brutal. I have had some of the scariest nightmares of my life, night after night. These have involved such bizarre adventures as chopping my own hand off, to others which I cannot even write about. Still every now and then I hear that annoying buzz in my ear in the middle of the night, or have to suffer through extreme itch on my hands and face, as I am trying to sleep.

It has however, been extremely cold over the last couple of weeks, co-inciding with considerably less buzzing and itching. My hypothesis is that the mosquitos have not been able to survive through this cold spell. It is winter at this time of the year, for reasons hard to explain. Nairobi is not really in the Southern Hemisphere, even though technically it is 1 degree and 25 minutes south of the equator. I consider it to be as close to the equator as a city can possibly be. The only other major cities, which are this close to the equator, are Quito in Ecuador which is literally on the equator, and perhaps Singapore, which is 1 degree and 14 minutes north of it. But for some reason, it has been really cold very recently, and life has been mosquito free. I have forgotten about mosquitos so quickly, that I have stopped taking my pills, helping me sleep a little better and have also stopped going through all the pre-sleep rituals.

All was well, until last night when I heard the first buzz in my ear in over two weeks. It was a bit of a warmer day, providing the mosquitos with the opportunity they needed to get back in the game. This time there were at least three of them. The sunk their little straws in every part of my body which was exposed, my hand, palms, neck and arms. I had run out of mosquito spray, and had to make do with cockroach spray which was not very effective. I had also run out of ointment, and had no choice but to turn the lights on, and clap my hands across them one by one. I got two of them, but the third one kept buzzing in my ear. I tried to clap it dead but was agonizingly unsuccessful. I slept for less than an hour that night. My eyes kept twitching all day today for lack of sleep.

This was a somewhat trivial set of everyday musings, highlighting the trade-offs between itch and good weather out here in Nairobi. It does not fit in with the recurring theme of this blog, which is to understand complex and important world problems. Malaria is a semi-related theme, but I do not know enough about it to state anything new, meaningful or insightful. All I know is that it is preventable. With a bit of a collective upfront investment, and a recurring individual investment of just a few dollars per person per year, it can be eradicated. Yet no one seems to be making these investments. Indeed, a key driver is that poor countries and poor individuals do not have the resources required to do so. But I have also seen that malaria is not perceived to be a big threat or an important issue. A local colleague made the following remark to me, as I was sharing my malaria pill related nightmares with him:  “Yes, Malaria. It doesn’t affect us Africans, but it seems to be affecting the visitors a lot.”

Finally, when I was in the Masai Mara a couple of weeks back, I visited a local Masai village (had to be done as part of the tourist experience). As one would expect, they have adopted their lifestyle and dwellings to keep the mosquitoes out, but at significant cost, and without the benefit of modern innovation. Their houses look very similar to the kutcha (raw) mud houses, back in the villages in Central Punjab, with wooden frames and wooden supporting beams, plastered around with mud. They are only used to interacting with the typical western tourist, and when I explained to them that our houses in Pakistan are very similar to theirs, they were quite surprised, and wanted to know more. The key difference, however, is that they have tiny windows or rather holes to keep the mosquitos out. These are literally finger sized holes to let only a few tiny beams of light inside. The tiny surface area does not allow many mosquitos to get in. We went inside one of them and it was pitch dark, and filled with heavy smoke. They also cook inside the house with a special wood, the fumes of which the mosquitos do not like. The heavy fumes tend to suffocate all those inside, but are very effective against the mosquitos.

The Masai are also of course fiercely proud of their culture and traditions, and thus might prefer local solutions to local problems. They are the only tribe in Kenya which was able to withstand European cultural influence brought about by the European colonialists and missionaries over the past two centuries. Their uniqueness makes them poster children for Kenyan culture, even though they are just one of dozens of tribes in Kenya and account for a tiny proportion of the population. This brings me to my final question. Would it be appropriate to introduce modern, culturally agnostic (if such a thing exists), mosquito fighting solutions, a-la bed-nets, sprays or battery powered “Mortein Doom” vaporizers, so that the Masai can have more light and cleaner air to breathe? The Masai do get a modern education where they learn Masai, Swahili and English in Model schools. Some of their English was very good, probably due to heavy exposure to Western tourists. Yet they seem to continue to make fire using traditional methods, and continue to rely on their traditional methods to keep mosquitos out. Where does one draw the line and why? What’s the difference between tangible cultural practices (e.g. making fire, anti-mosquito house design, nice colorful blankets etc.) versus intangible cultural exposure (e.g. through education, etc.)?

This post has been fairly light and inconsequential. My next post promises to be heavier and filled with a little greater insight. I will be covering Memes (the intangible ideological or cultural equivalent of Genes), and how they could potentially explain the rise of religious extremism in Pakistan. The idea was first floated by Dr. Pervez Hoodbhoy, a Pakistani physicist and prominent intellectual, in a lecture he gave in Karachi around three months back. I will also be providing my version of a short history of religious extremism in the region, right from the formation of the Deobandi School in British India, over a century back, to partition, up to the most recent developments in and around Afghanistan. Stay tuned!